My problem was when I use the HP Solution Center, and click "Scan a Document", I get an error window that says "HP-CUE" needs to close. When I click the "details" link, it says hpqkygrp.exe caused the problem when it called msvcr80.dll. Removing and reinstalling the HP software 6 times, and finally rebuilding XP, still didn't help.
I used Google to research "msvcr80.dll" problems, and noticed some similarities ... it is used by other photo/imaging applications. Here is what I discovered that fixed my HP Scanner problems.
1- Removed the entire HP suite drivers and all related HP programs (use HP's TOTAL removal tool on their CD under "\util\ccc\Uninstall.bat")
2- Removed Kodak photo programs
3- Removed Adobe Photoshop
(you may have to remove photo/imaging applications from other vendors, these are the only 2 I had loaded here)
4- Installed the HP C6280 suite
(more of the solution follows)
It now works perfectly. But once the HP software is installed, I couldn't reinstall either Kodak or Adobe photo software. Both use Install Shield and their installation would hang; Process Explorer (MS System Internals) showed that "ntvdm.dll" was hung(a subprocess of the installation). To fix this problem I found I had to temporarily stop the Services that HP starts.
5- Go into "Control Panel\Administrative Tools\Services"
6- Stop "HP Cue DeviceDiscovery" service
7- Stop "HP Network Devices Support" service
8- Stop "hpqcsx08" service
9- Installed Kodak and Photoshop
10- Restarted the above HP services
3 comments:
Your article is supportive and useful. Thanks for sharing this experience. Have a nice day!
Good details regarding the scanner problem. Although scanner issues most of the times does not effect printing but it does effect copy. I know people working in hp service center and they say that apart from scanner glass other issues are not that costly. Thanks for the post.
Most of the times these all in one printers which comes with scanner issues can be easily sorted out as they are detached from the function of the printing and printing can happen without any issue. I being an employee in hp service center chennai location have seen and solved these kind of issues on a daily basis.
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