'Unable To Start Driver For…' Errors During Start-up in Windows 2000 or XP

Issue:After a successful printer installation, an Unable To Start Driver For... error message displays while starting the computer. Specific versions of the error may include the following:

• Unable To Start Driver For hphipm09.exe
• Unable To Start Driver For hphipm10.exe
• Unable To Start Driver For hphipm11.exe
• Unable To Start Driver For hpzipm12.exe

The error message may display every time the computer is started, or only occasionally। After closing the error message, the printer may or may not print and allow access to the card reader properly.

Solution:The name of the HP program that is trying to start HPxIPMxx is "PML Driver". Make the choice to allow this program unrestricted access for all settings available.

Some security software may also have a separate feature that determines if the chosen program is allowed to start other programs. Choose to allow this as well. If any other HP programs are found on the list, also allow them unrestricted access. Some examples are (there may be some variation in the wording of these):

• PML Driver
• HP Device Object
• HP Flight Recorder
• HP Event Manager

After these changes are made, restart the computer to determine if the issue is resolved.

1. Right-click My Computer on the main screen, or in the Start menu, then click Manage .
2. Click the Plus (+) sign next to Services and Applications , if necessary, so that Services is visible.
3. Double-click Services , then double-click PML Driver (or some variation thereof) in the list on the right side of the window.
4. Change the Start Up Type entry to Disabled , then click Apply , and then OK .
5. Restart the computer. The error should not occur this time.
6. Repeat Steps 1-3, and then continue with step 7.
7. Change the Start Up Type to Manual , then click Apply .
8. Click the Start button just underneath Service Status (not the Start button on the main screen).