1. Reset MS Word toolbar template. With Word close, do a search for and rename normal.dot file. Restart Word and new normal.dot file will be created.
Normal.dot is located in C:/Documents and Settings/
2. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.
3. Repair MS Word. With Word open, go to Help > Detect and Repair.
4. If no joy, reinstall MS Word. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.
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