Troubleshooting Printing problems with WordPerfect®

	Details
	Troubleshooting the WordPerfect Print subsystem might be required if you are having issues launching WordPerfect, issues with WordPerfect printing too slow or not printing at all. This article is a guide to troubleshoot the WordPerfect Print subsystem.
	Answer
	It is recommended that you test WordPerfect after each section of this article. Clear the print queue In many cases, a jammed print queue will prevent WordPerfect from opening or will cause the application to stall while attempting to print. Before doing anything else, verify that the print queue is clear. To do this, follow the instructions below: Browse to your Control Panel and select Printers (or Printers & Faxes) Open the printer you are trying to print to. If there appear to be any jobs stuck here, click on the Printer menu and select Cancel All Documents. Perform the same step for each printer installed on your system. Open WordPerfect and try printing again. Remove any offline printers When trying to initialize its print engine, WordPerfect will retrieve page definitions from all of your printers to evaluate if your printer can print the document being processed. If there are any printers that are listed as Offline or Unable to Connect, than WordPerfect might experience a delay while initializing the print engine. Browse to your Control Panel and select Printers (or Printers and Faxes) Right-Click on any printer listed as Offline or Unable to Connect Select Delete Repeat this procedure for all printers listed as Offline or Unable to Connect Restore WordPerfect stored printer information: WordPerfect stores some printer specific information. WordPerfect may not print as expected if this information is not synchronized with the printer. To restore this information, the WordPerfect print engine must be restored to it's factory defaults. This section involves modifying the Windows Registry. It is recommended that you back up your registry before proceeding with this step. Click Here for important information about the Windows Registry. Click on ‘Start’ and go up to ‘Run’ Type in regedit into the ‘Open:’ box. Click on ‘OK’ Scroll up to the top of your screen until you see ‘My Computer’ Browse to HKEY_CURRENT_USER\SOFTWARE\Corel Right click on the folder ‘PrintEngine’ and go down and left click on ‘Rename’. Change the name to PrintEngineOld Browse to HKEY_CURRENT_USER\SOFTWARE\Corel\WordPerfect\14 ('13', '12', '11' or ‘10' if your using that version) Right click on the folder ‘Envelope’ and go down and left click on ‘Rename’. Change the name to EnvelopeOld Scroll up to the top of your screen untill you see 'My Computer'. Click on the ‘-‘ to close the folder ‘HKEY_CURRENT_USER’ Click View, Refresh. Close the registry editor. Remove the printer driver In many cases, WordPerfect will hang for long periods of time while its trying to communicate with a particular printer driver. This can sometimes be rather evident if the printer driver happens to be a network printer, or if the network printer is not hooked up to the computer. In order to troubleshoot this kind of problem, you will need to remove your printer drivers to rule this out. NOTE: Before proceeding, it is recommended that you download the latest drivers from your printer manufacturer’s website so that you can re-install the printer. If you have Windows 95, Windows 98 or Windows ME, you might also require your Windows CD. Click on Start Click on Settings and than Printers NOTE: If you have Windows XP, you might be able to select Printers and Faxes directly from the Start Menu Right-click on your printer, and select Delete to remove the printer. NOTE: If you happen to have network printers, start with any drivers that may be offline or you can no longer connect to. Fax drivers, Adobe® Distiller, PaperPort® are also considered printer drivers by WordPerfect and could also be causing problems. If you happen to have PaperPort v7.0, please visit PaperPort’s website at http://www.scansoft.com and obtain the latest Service Pack for your product which addresses known compatibility issues with WordPerfect. Disabling Startup Items Click on Start and go up to Run. Type msconfig into the Open: box and click on Ok. Click on the Startup tab at the top of the screen. Remove all the checkmarks and click on Ok. Restart your computer and try WordPerfect again. Add an emulation driver Sometimes a different driver altogether might need to be installed to troubleshoot the Print subsystem. In this example, we will use an Apple LaserWriter; a generic PostScript printer. Contact your printer manufacturer to see if your printer has PostScript capabilities. If it is the case, than you can use almost any PostScript driver with your printer, even if it is not for the same model. Windows 2000 and Windows XP Users Browse to your Printer’s Control Panel and double-click on Add Printer Click on the Next button Select Local Printer and ensure that the Automatically Detect and Install My Plug And Play Printer option is unchecked Click on the Next button Ensure that LPT1 is selected then click on the Next button Select Apple as the manufacturer Select the Apple LaserWriter 12/640 in the printers list Click on the Next button Select Yes to make the Apple printer your default printer Click on the Next button Select the option Do Not Share This Printer and click Next Select No to print a test page then click Next Click Finish to complete the installation of the printer driver Launch WordPerfect and Test Windows 95, Windows 98 & Windows ME Users Browse to your Printer’s Control Panel and double-click on Add Printer Click on the Next button. Select the option Local Printer and click Next Select Apple from the list of Manufacturers Select Apple as the manufacturer Select the Apple LaserWriter in the Printers list Click on the Next button Select LPT1 and Click on the Next button Select Yes to make this the default printer then click Next Select No when your prompted to print a test page Click Next Launch WordPerfect and Test Add the Print Engine to the Startup Folder NOTE: This step is only for WordPerfect 10, WordPerfect 11, Wordperfect 12, WordPerfect X3 and WordPerfect x4. WordPerfect 9 users can ignore this step. WordPerfect printing problems might be caused by another application not allowing the WordPerfect print engine to launch. We can force the WordPerfect print engine to launch everytime Windows starts by creating a shortcut to the PrintServer file in the Startup menu and rebooting the computer. Right click on the Start button Click on Open Double click on Programs, Startup Right click on an empty spot within this window, click on New, Shortcut Click on Browse If you have WordPerfect Office X4 Browse to C:\Program Files\Corel\WordPerfect Office X3\Programs and click on PrintServer140 If you have WordPerfect Office X3 Browse to C:\Program Files\WordPerfect Office X3\Programs and click on PrintServer130 If you have WordPerfect Office 12 Browse to C:\Program Files\WordPerfect Office 12\Programs and click on PrintServer120 If you have WordPerfect Office 11 Browse to C:\Program Files\WordPerfect Office 11\Programs and click on PrintServer110 If you have WordPerfect Family Pack 5 Browse to C:\Program Files\WordPerfect Family Pack 5\Programs and click on PrintServer110 If you have WordPerfect Office 2002 Browse to C:\Program Files\Corel\WordPerfect Office 2002\Programs and click on PrintServer100 If you have WordPerfect Family Pack 4 Browse to C:\Program Files\Corel\WordPerfect Family Pack 4\Programs and click on PrintServer100 Click on Open Click on Next Click on Finish Reboot the computer Launch WordPerfect and Test Enable Bidirectional Support for the Printer If bidirectional support isn't enabled you may experience printing issues with WordPerfect. To enable this feature follow these steps. Browse to your Printer’s Control Panel Right click on your Printer, select Properties Click the Ports tab Check "Enable bidirectional support" Click Ok Launch WordPerfect and Test