.net installation

A. Download the latest installer for your Palo Alto software:
(You can use the downloaded installer file bppenu11.exe if you already have it -- if so, you can skip to Section B below.)
1. Go to this Web site:
http://www.paloalto.com/download_software
2. Enter your e-mail address and the serial number and click Go
3. Proceed to the Download your Software page, under "Download your Software", click the "Download Now" button.
4. When prompted to "Run" or "Save", choose "Save".
5. Save the file to the your computer's Desktop.

B. Download the latest .NET Update from Microsoft.com:
1. Go to this Microsoft site:
Windows XP, Windows 2000 SP4 and Windows Server 2003 (.NET 2.0): Download .NET 2.0
Alternate link: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en&displaylang=en
2. Click the Download button to download the dotnetfx*.exe file.
3. When prompted, choose "Save" and save the file to the Desktop of your computer.

C. Download the .NET Clean-up Utility:
1. Click the link below to download the .NET Clean-up Utility:
ftp://help@ftp.bizplans.com/cleanup_tool.exe
2. When prompted to "Run" or "Save", choose "Save".
3. Save the file to your computer's Desktop.
4. Once the download has completed, close any open programs.

D. Remove the current .NET installation files:
1. Click the Start menu and select "Control Panel."
2. Double-click on "Add/Remove Programs."
3. This list is alphabetized. Scroll down to the Microsoft area.
4. Select anything that starts with Microsoft .NET (Note: If there are no listed items for the Microsoft .NET Framework listed to uninstall, please proceed with the next section below.)
5. Click the "Remove" button, and follow the steps to remove that component.
6. Repeat the steps, starting at Step 4, until all Microsoft .NET installations are removed from the computer. (Please uninstall the newest version first, proceeding to older versions as you go.)
7. Once all the Microsoft .NET components have been removed, close the Add/Remove Programs utility and restart the computer.

E. Use the .NET Cleanup Utility:
1. Double-click on the downloaded file cleanup_tool.exe and agree to the license agreement
2. Select the choice to "Clean up .NET Framework - All Versions".
3. Click the "Cleanup Now" button.
4. Once the cleanup is complete, close the utility.

F. Run the installer files (.NET and our software) with elevated administrative privileges (do the following first for the .NET framework (dotnetfx*.exe) and then again for our installer (bppenu11.exe)):
In Windows XP,
1. Right-click on the installer file and Select "Run as"
2. Choose "Run" (if this option appears) as "Other user" or "The following user".
3. Select the administrator account from the list of available users (if available in your system configuration) -- this could be "Administrator" or "Owner".
4. If a password is required, you may be able to use the default password (blank -- no password whatsoever), or else you may have to obtain and enter the administrative password.
5. If there is no option other than "Current User", you may have the option to remove a check mark from "Protect my computer and data from unauthorized program activity" -- if this is so, please remove the check mark.
Note: If the above options do not work, simply double-clicking on the installer file may work. Exploring the above options is often necessary, as well.
6. Once the installation as finished, repeat steps 2 through 5 for the Palo Alto Software program (bppenu11.exe)

Please let us know if you have additional questions or concerns.