Symptoms
When you attempt to use the View the status of my system hardware and software or Find information about the hardware installed on this computer options in the Help and Support Center, the progress bar may stop and the following error message may appear:
Automation server can't create object
Also, when you scan using Network Diagnostics, the scan process may stall at 99% while "formatting results".
Resolution
To resolve the problem, disable all script blockers if any temporarily and try again. If that does not help, execute the following commands from Start, Run dialog:
- regsvr32 jscript.dll
- regsvr32 wshom.ocx
- regsvr32 scrrun.dll
If the problem persists, try reinstalling Windows Script 5.6 from Microsoft site. The download URL is given below:
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