1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.
NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.
Step 1: Verify the relevant Windows Update services
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1. Click the "Start" Button, in "Start Search" box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Double click the service "Windows Update".
3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.
You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.
Step 2: Rename the Windows Update Softwaredistribution folder
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This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.
1. Close all the open windows.
2. Click the "Start" Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.
5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.
Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed. If the issue still cannot be resolved, let us try to run Windows Update in Clean Boot status to check the issue.
STEP 3:
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The error codes occur if the Windows Vista backup feature stopped working. This issue is most likely caused by the NVIDIA RAID driver stopping the feature. At this time, let’s try the following steps to troubleshoot this issue.
1. Open an Administrator command prompt by clicking on the Start Button -> All Programs -> Accessories -> Right click on Command Prompt and selecting "Run as Administrator" and clicking "Allow" for the elevation prompt
2. In the command prompt, type the command below:
fsutil resource setautoreset true C:\
Prompt should return that with "The operation completed successfully"
3. Close/Exit Command Prompt window;
4. Reboot the machine
5. After reboot, Open Windows Update, reinstall the updates again.
If the issue persists, let us also test the issue in Clean Boot status.
Step 4: Clean Boot
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Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
Note: If prompted, please click Continue on the User Account Control (UAC) window.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This should not affect the system or other programs. We may still manually run these programs later.
What is the result in this mode?
How to return from the Clean Boot state
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1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
Note: If prompted, please click Continue on the User Account Control (UAC) window.
2. On the "General" tab, click "Normal Startup - load all device drivers and services".
3. Click OK. Click Restart when you are prompted to restart your computer.
If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
How to collect the WindowsUpdate.log file
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1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"
2. Now click on the "File" menu and then click on the "Save As".
3. From the left panel, click "Desktop" and click the Save button.
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